Terms & Conditions — dgw188

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" means the dgw188 website accessible at https://dgw188.bet, including all sub-pages, products, services, and features made available thereon.
• "Member" means any individual who has successfully registered an account on the dgw188 Platform and has agreed to these Terms & Conditions.
• "Account" means the personal member account created upon successful registration, used to access all dgw188 products and services.
• "Balance" means the sum of funds held in a Member's dgw188 Account, denominated exclusively in Indonesian Rupiah (IDR/Rp).
• "Bonus Funds" means any promotional credit, free bet, free spin value, or reload credit awarded to a Member's Account pursuant to a promotional offer, distinct from deposited real-money funds.
• "Wager" or "Bet" means any stake placed by a Member on a sporting event, casino game, slot, or specialty game available on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required by dgw188 before a Member may withdraw funds or access certain platform features.
• "Prohibited Territory" means any jurisdiction from which access to and use of the dgw188 Platform is restricted or prohibited under these Terms & Conditions.
• "Responsible Gaming Tools" means the suite of self-management features available to Members from the Account dashboard, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.
• "IDR" means Indonesian Rupiah, the exclusive currency of the dgw188 Platform.

Access to and use of the dgw188 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your membership:

1. Age: You must be at least 21 years of age. dgw188 enforces a strict 21+ age policy across all products and services. Any Member found to be under 21 years of age will have their Account suspended immediately, all pending withdrawals cancelled, and any winnings forfeited in accordance with Clause 8 of these Terms & Conditions.
2. Residency: You must be a resident of Indonesia and accessing the Platform from within Indonesia. dgw188 is designed and operated specifically for the Indonesian market. Members attempting to access the Platform using VPN services, proxy servers, or other IP-masking technologies to circumvent geographic restrictions do so in breach of these Terms & Conditions.
3. Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship, or otherwise lacking capacity to contract under applicable law, are not eligible to register.
4. One Account Per Person: Each individual may hold only one active Account on the dgw188 Platform. Registration of multiple accounts by the same individual — whether under the same or different names, email addresses, or device identifiers — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts.
5. Not a Platform Employee: Employees, contractors, agents, and immediate family members of dgw188 and its affiliated entities are not eligible to register as Members or to place wagers on the Platform.
6. Self-Exclusion Status: Individuals who have previously applied for self-exclusion from dgw188 and whose exclusion period remains active are not eligible to register or maintain an Account.

To access the full range of products and services on dgw188, you are required to register a Member Account. By completing the registration process, you confirm that all information provided is accurate, current, and complete.

Registration requirements include:

• A valid, personal email address to which you have full access, used solely for the purpose of this Account.
• A unique username of your choosing, subject to the Platform's content guidelines.
• A strong password that you agree to keep confidential and not share with any third party.
• A valid Indonesian mobile phone number for account verification and security communications.
• Accurate date of birth confirming you are 21 years of age or older.

Account Security: You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any one-time verification codes sent to your registered mobile number or email address. Any activity that occurs under your Account credentials is deemed to have been authorized by you. dgw188 will not be liable for any loss or damage arising from unauthorized access to your Account where such access results from your failure to maintain the security of your credentials.

KYC Verification: dgw188 conducts a Know Your Customer (KYC) verification process prior to authorizing withdrawal requests. KYC documentation typically includes a government-issued photo identification document (Indonesian National ID card / KTP, or passport) and may include supporting proof of address or payment method ownership. KYC is a standard compliance measure applied uniformly to all Members and is not indicative of any suspected wrongdoing.

Account Accuracy: Members are required to keep their Account information accurate and up to date. If any registered information changes — including email address, mobile number, or bank account details — the Member must update their Account profile promptly. dgw188 reserves the right to suspend Accounts where registered information is found to be materially inaccurate or misleading.

All financial transactions on dgw188 are conducted exclusively in Indonesian Rupiah (IDR). dgw188 does not charge currency conversion fees; the amount you deposit in Rp is the amount credited to your Balance.

Supported Deposit Methods:

• Bank transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia)
• E-wallet: OVO, DANA, GoPay, ShopeePay, LinkAja

Deposit Conditions:

• Deposits must originate from a payment account registered in the Member's own name. Third-party deposits are not accepted and will be returned to the originating account, less any applicable bank processing fees.
• E-wallet deposits are typically credited to the Member's Balance within seconds of confirmed payment. Bank transfer credits are subject to the processing schedules of the originating bank but are typically confirmed within 5–15 minutes during normal banking hours (WIB, UTC+7).
• Minimum and maximum deposit amounts vary by payment method and are displayed at the point of transaction within the Member's Account.

Withdrawal Conditions:

• Withdrawals will only be processed to a payment account registered in the same name as the dgw188 Account. dgw188 does not process withdrawals to third-party accounts under any circumstances.
• KYC verification must be completed before any withdrawal is processed. Members who have not yet submitted KYC documentation are advised to do so prior to requesting a withdrawal to avoid delays.
• Withdrawal requests are processed by dgw188's finance team during operating hours (WIB). E-wallet withdrawals to OVO, DANA, GoPay, ShopeePay, and LinkAja are typically completed within 5–30 minutes. Bank transfers to BCA, BRI, BNI, Mandiri, and other supported banks are typically completed within 15–60 minutes during normal processing periods.
• dgw188 reserves the right to delay or withhold processing of any withdrawal pending completion of security checks, identity verification, or investigation of suspected fraudulent activity.
• Withdrawal of Bonus Funds is subject to the wagering requirements specified in the relevant promotional terms. Real-money Balance accrued through winning wagers placed with Bonus Funds may be withdrawn once applicable wagering requirements have been met.

dgw188 offers a range of bonuses and promotional offers to eligible Members from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside each individual promotion:

• Wagering Requirements: All Bonus Funds are subject to a wagering requirement, which specifies the total value of wagers that must be completed before Bonus Funds or winnings derived from Bonus Funds can be withdrawn. The applicable wagering multiplier for each promotion is stated in the individual promotion's terms and conditions.
• Eligible Games: Not all games on the Platform contribute equally — or at all — toward satisfying wagering requirements. The contribution rate for each game category is specified in the relevant promotion's terms. Wagers placed on games with a 0% contribution rate do not count toward wagering requirements.
• Bonus Expiry: Bonus Funds that have not been used or wagered within the period specified in the relevant promotion's terms will expire automatically and be removed from the Member's Account without replacement.
• One Bonus at a Time: Unless explicitly stated otherwise in a specific promotion's terms, only one bonus may be active in a Member's Account at any given time. Members are encouraged to review and understand the terms of any bonus before opting in.
• Abuse and Collusion: dgw188 reserves the right to void Bonus Funds, cancel pending withdrawals, and suspend Accounts where bonus abuse — including, but not limited to, coordinated wagering, arbitrage betting, or exploitation of system errors — is identified. The determination of what constitutes bonus abuse rests solely with dgw188.
• Eligibility: Bonuses are available to eligible registered Members only. New member welcome bonuses are available to each individual, email address, household address, device, and payment method only once. dgw188 reserves the right to withdraw any bonus offer at any time without prior notice.

The following general rules apply to all betting and gaming activity on the dgw188 Platform. Product-specific rules for the sportsbook, live casino, slots, Andar Bahar, Keno, and other categories are published separately within each product section of the Platform.

• Acceptance of Wagers: All wagers placed on the dgw188 Platform are accepted subject to available Balance at the time of placement. Wagers that exceed the available Balance will not be accepted. dgw188 reserves the right to impose maximum bet limits on any market, game, or event at its sole discretion.
• Settled Bets: Once a wager has been settled by the Platform, the result is final unless a manifest error is identified (see below). Members may not reverse, cancel, or amend a wager after it has been placed and accepted.
• Manifest Errors: dgw188 reserves the right to void any wager that was placed at odds or game parameters that resulted from a manifest error — defined as an obvious and unintended pricing, odds, or configuration error. In the event of a manifest error, affected wagers will be voided and stakes returned to the Member's Balance.
• Game Integrity: All casino games and slots on the dgw188 Platform are operated by licensed third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios operate under internationally recognised gaming licences and use independently certified random number generator (RNG) technology. dgw188 does not control game outcomes.
• Sportsbook Markets: Sportsbook odds and markets are provided in real time and are subject to change up to the moment of bet acceptance. Odds displayed are subject to market fluctuations; the odds confirmed at the time of bet acceptance are the odds applied to that wager.
• Disconnection Policy: In the event of a network disconnection during a live casino game or slot session, dgw188's servers will record the state of the game at the time of disconnection. The game will be resolved in accordance with its outcome at that point. Members are advised to maintain a stable internet connection when playing.

The following activities are strictly prohibited on the dgw188 Platform. Engagement in any prohibited conduct may result in Account suspension, forfeiture of Balance and Bonus Funds, and reporting to relevant authorities where legally required:

• Registering more than one Account, or registering on behalf of another person.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point.
• Using the Platform while under 21 years of age.
• Using VPN services, proxy servers, or any IP-masking technology to circumvent geographic restrictions or to misrepresent your location.
• Engaging in any form of match-fixing, spot-fixing, or collusion with other Members or third parties in relation to any event or game on the Platform.
• Using automated software, bots, scripts, or any other technology to interact with the Platform in a manner not intended for human users.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Any winnings accrued through exploitation of a known or unknown system error will be voided.
• Engaging in money laundering or any other financial crime through the Platform. dgw188 complies with applicable international anti-money laundering (AML) standards and will report suspicious activity as required.
• Engaging in any conduct that disrupts, damages, or impairs the operation of the Platform or the experience of other Members.
• Sharing Account credentials with any third party or allowing any third party to access or use your Account.

dgw188 reserves the right to suspend, restrict, or permanently close any Member Account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the specified period.
• Suspected fraudulent activity, money laundering, or breach of the Prohibited Conduct provisions in Clause 7.
• Receipt of a chargeback instruction from a payment provider in relation to funds deposited into the Account.
• Discovery that the Member is under 21 years of age or otherwise ineligible under Clause 2.
• Prolonged Account inactivity, subject to the dormant account policy published on the Platform.

Upon suspension or closure of an Account for breach of these Terms & Conditions, dgw188 reserves the right to forfeit any Bonus Funds held in the Account and to withhold pending withdrawals pending investigation. Real-money Balance (excluding Bonus Funds and winnings derived solely from Bonus Fund wagers placed in breach of these terms) will be returned to the Member via the original deposit method following the conclusion of any investigation, where no fraudulent activity is confirmed.

Members who wish to voluntarily close their Account may do so by contacting dgw188 customer support via live chat. Voluntary account closure requests will be processed within 48 hours of receipt, subject to the completion of any pending withdrawal requests and KYC obligations.

To the fullest extent permitted by applicable law, dgw188 and its affiliated entities, officers, directors, employees, and agents shall not be liable to any Member for:

• Any loss of profits, revenue, data, goodwill, or other indirect or consequential losses, whether arising in contract, tort, or otherwise, even if dgw188 has been advised of the possibility of such losses.
• Any interruption, suspension, or termination of the Platform or any part thereof, whether planned or unplanned, including interruptions resulting from routine maintenance, technical failures, force majeure events, or third-party service outages.
• Any loss or damage resulting from a Member's failure to maintain the security of their Account credentials.
• The outcome of any wager, game, or bet placed on the Platform — including outcomes resulting from system malfunctions where the game has been resolved in accordance with the disconnection policy in Clause 6.
• Any delays in payment processing attributable to third-party payment providers including, without limitation, BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.

Where liability cannot be excluded entirely under applicable law, dgw188's total aggregate liability to any Member in respect of any claim shall not exceed the total value of funds deposited by that Member into their Account during the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms & Conditions limits dgw188's liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

All content on the dgw188 Platform — including but not limited to the dgw188 brand name, logo, domain name, website design, graphics, user interface elements, software, text, data, and game assets supplied by third-party studios — is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not extend to:

• Copying, reproducing, distributing, or creating derivative works of any Platform content.
• Using the dgw188 brand name, logo, or any other Platform trademarks in any manner not expressly authorised in writing by dgw188.
• Reverse-engineering, decompiling, or otherwise attempting to extract the source code of any Platform software.
• Framing or mirroring any part of the Platform on any other website or platform without prior written consent.

Game content displayed on the Platform is licensed to dgw188 by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. All rights in such content remain with the respective studios and their licensors.

dgw188 collects, processes, and stores Member personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data practices of dgw188 include:

• All Member data is transmitted and stored using 256-bit SSL encryption.
• Personal data is used solely for the purposes of Account management, KYC verification, payment processing, fraud prevention, and customer support — and is not sold or rented to unaffiliated third parties for marketing purposes.
• Members have the right to request access to, correction of, or deletion of their personal data, subject to any legal or regulatory retention obligations applicable to dgw188.

For full details of data collection, processing, retention, and your rights as a Member, please review the dgw188 Privacy Policy.

dgw188 is committed to providing a safe, responsible, and controlled entertainment environment for all Members. The Platform provides a comprehensive suite of Responsible Gaming Tools accessible from every Member's Account dashboard, including:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits on their Account. Once a limit is set, it takes effect immediately and cannot be increased within the designated cooling-off period.
• Session Time Reminders: Members may configure session time alerts that notify them when they have been actively using the Platform for a specified period.
• Cooling-Off Periods: Members may apply a temporary suspension to their Account for a period of their choosing, during which login and wagering will not be possible.
• Self-Exclusion: Members who wish to permanently exclude themselves from the Platform may apply for self-exclusion via the Account dashboard or by contacting customer support directly. Self-exclusion is irrevocable for the duration of the exclusion period chosen.

If you believe that gambling is becoming a problem for you or someone you know, we strongly encourage you to use these tools and to contact our 24/7 customer support team via live chat. Our Indonesian-speaking support agents are trained to assist Members who have concerns about their gaming behaviour and can guide you through the available options without judgment.

For comprehensive guidance on responsible gaming practices, limits, and support resources, please visit our Responsible Gaming page.

dgw188 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, dgw188 will notify registered Members via the email address associated with their Account and will update the "Last Updated" date displayed at the top of this page.

It is your responsibility to review these Terms & Conditions periodically to remain informed of any updates. Your continued use of the dgw188 Platform following the posting of revised Terms & Conditions constitutes your acceptance of those revisions. If you do not agree to the revised Terms & Conditions, you must cease using the Platform and may request voluntary Account closure in accordance with Clause 8.

These Terms & Conditions and any dispute or claim arising from or in connection with them or their subject matter shall be governed by and construed in accordance with internationally recognised principles of commercial law applicable to online gaming and betting platforms operating in the Asia-Pacific region.

dgw188 operates as an international online entertainment platform. Members acknowledge that online gambling regulations vary by jurisdiction and accept sole responsibility for ensuring that their use of the Platform complies with any laws or regulations applicable in their personal jurisdiction. dgw188 makes no representation that the Platform is lawful or available for use in any specific jurisdiction other than as described in these Terms & Conditions.

Any dispute between a Member and dgw188 that cannot be resolved through the customer support process described in Clause 15 shall be subject to binding arbitration administered by a mutually agreed upon arbitral body, with proceedings conducted in English.

If you have any questions regarding these Terms & Conditions, or if you wish to raise a formal complaint or dispute, please contact the dgw188 customer support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the dgw188 Platform. This is the fastest route to support and is staffed by Indonesian-speaking agents at all times.
• Email: [email protected] (plain text — not a clickable link). Email responses are provided within 24 hours during normal operating periods (WIB, UTC+7).

Formal complaints submitted via email should include the Member's registered username, Account ID, a clear description of the issue, and any supporting evidence. dgw188 aims to acknowledge formal complaints within 24 hours and to provide a full written response within 5 business days of receipt.