Privacy Policy — dgw188

dgw188 is committed to protecting the privacy and personal data of every Member who uses our Platform. We operate the online betting and gaming Platform available at https://dgw188.bet, serving English-preference players across Indonesia — from Jakarta and Surabaya to Medan, Bandung, Bali, and Yogyakarta. This Privacy Policy sets out in plain, accessible English exactly how we handle your personal information from the moment you visit our site through to your ongoing membership.

As a Platform that processes financial transactions denominated in Indonesian Rupiah (IDR), conducts Know Your Customer (KYC) identity verification, and operates live casino, sportsbook, slots, Andar Bahar, and Keno products, dgw188 necessarily collects and processes a range of personal data. We take that responsibility seriously. This Policy describes every category of data we collect, every purpose for which we use it, every category of third party with whom we may share it, and the full suite of rights you hold over your own information.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which are incorporated into our Member Agreement by reference. If you have any questions about this Policy that are not answered below, please contact us using the details provided in Clause 15.

The following defined terms are used consistently throughout this Privacy Policy:

• "dgw188" — refers to the Platform operator, its affiliated entities, officers, directors, and employees responsible for the website at https://dgw188.bet.
• "Platform" — means the dgw188 website, mobile-optimized interface, and all associated services including sportsbook, live casino, slots, Andar Bahar, Keno, and customer support channels.
• "Member" / "you" — refers to any individual who has registered a dgw188 Account or who otherwise accesses or uses the Platform.
• "Personal Data" — means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, or one or more factors specific to that person's identity.
• "Processing" — means any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction, erasure, or destruction.
• "KYC" — means Know Your Customer, the identity verification process conducted by dgw188 to confirm a Member's identity, age, and eligibility prior to processing withdrawal requests.
• "Account" — means a Member's registered user account on the dgw188 Platform, accessed via the dgw188 Login page.
• "Cookie" — means a small text file placed on a Member's device by the Platform to support functionality, performance measurement, and user experience personalisation.

dgw188 collects the following categories of Personal Data from Members and Platform visitors. We collect only what is necessary for the purposes described in this Policy — no more, no less.

dgw188 collects Personal Data through the following channels:

• Direct Submission: Data you provide voluntarily when registering an Account via the dgw188 Login page, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or updating your Account profile.
• Automated Collection: Technical Data and Gaming Activity Data collected automatically as you use the Platform — including session logs, clickstream data, IP address records, and device fingerprint information generated during each visit.
• Payment Providers: Transaction confirmation data returned by your bank or e-wallet provider (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) when you initiate a deposit or withdrawal. dgw188 receives only confirmation status and reference numbers — we do not receive or store your full bank login credentials.
• KYC Verification Partners: Where dgw188 uses a third-party identity verification service to process KYC document checks, that service returns a verification outcome (Pass/Fail/Review) and extracted identity fields to dgw188. The raw document image is processed by the KYC partner under their own security and data retention standards.
• Cookies and Tracking Technologies: As described in Clause 8, cookies and similar technologies collect Technical Data automatically as you browse the Platform.
• Customer Support Interactions: Any information you choose to share with our 24/7 live chat or email support team ([email protected]) is recorded and stored as Communications Data.

dgw188 processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our Member Agreement with you — including operating your Account, processing deposits and withdrawals, providing access to games and betting markets, and conducting KYC verification prior to authorising withdrawals.
• Legitimate Interests: Processing that serves dgw188's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, platform security, anti-money laundering (AML) monitoring, responsible gaming risk assessment, and Platform analytics to improve the Member experience.
• Legal Obligation: Processing required to comply with applicable legal obligations, including AML compliance, record-keeping requirements, and responses to lawful requests from competent authorities.
• Consent: Where dgw188 relies on your consent to process Personal Data (for example, for certain marketing communications), we will request that consent separately and explicitly. You may withdraw consent at any time by contacting support or updating your Account preferences — withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

dgw188 uses the Personal Data we collect for the following specific purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent or as otherwise permitted by applicable law.

• Account Management: Creating and maintaining your Member Account, authenticating your identity at dgw188 Login, storing your Account preferences, and processing voluntary Account closures.
• Payment Processing: Executing deposit and withdrawal requests to and from your registered bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), reconciling transaction records, and resolving payment disputes.
• KYC & Age Verification: Verifying that you are at least 21 years of age and confirming your identity in accordance with our eligibility requirements and AML obligations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorised Account access, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Platform Operations: Delivering, maintaining, and improving the dgw188 Platform — including the sportsbook, live casino, slots, Andar Bahar, and Keno products — and resolving technical issues affecting your experience.
• Responsible Gaming: Monitoring gaming activity for signs of problem gambling, administering deposit limits, session reminders, cooling-off periods, and self-exclusion tools, and proactively contacting Members where responsible gaming concerns are identified.
• Customer Support: Responding to queries, resolving disputes, handling complaints, and providing the 24/7 Indonesian-speaking support service accessible via live chat and email.
• Legal Compliance: Meeting obligations under applicable AML regulations, record-keeping requirements, and responding to lawful requests from regulatory or law enforcement authorities.
• Marketing Communications: Where you have opted in, sending you information about promotions, bonuses, and new products available on dgw188. You may opt out of marketing communications at any time by contacting customer support.
• Analytics & Platform Improvement: Using aggregated, de-identified analytics data to understand how Members use the Platform, identify areas for improvement, and optimise the user experience for Indonesian players across Jakarta, Surabaya, Medan, Bandung, and Bali.

dgw188 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share Personal Data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose:

• Payment Processors: Your financial data is shared with the relevant bank or e-wallet provider (e.g., BCA, BRI, OVO, DANA, GoPay) solely to execute the payment transaction you have initiated. Each payment provider processes your data under their own privacy policy and applicable banking regulations.
• KYC & Identity Verification Providers: Identity documents and KYC data are shared with our third-party verification partner solely for the purpose of conducting identity and age verification checks. Our KYC partner is contractually bound to process your data only for this purpose and to maintain security standards equivalent to those described in this Policy.
• Game Studio Providers: When you play a game supplied by a third-party studio (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft), certain session and Technical Data is shared with that studio's game server to operate the game. Game studios do not receive your Identity Data or Financial Data — only a session token and game-play parameters.
• Legal & Regulatory Authorities: dgw188 may disclose Personal Data to competent authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, a valid court order, or a lawful regulatory request. We will notify you of such disclosure where permitted by law.
• Affiliated Entities: Personal Data may be shared within the dgw188 group of affiliated entities for the purposes of group-wide fraud prevention, AML compliance, and platform security operations. All affiliated entities are bound by the same data protection standards as set out in this Policy.
• Professional Advisers: dgw188 may share Personal Data with legal, financial, or compliance advisers where strictly necessary to obtain professional advice or in connection with legal proceedings, subject to confidentiality obligations.

dgw188 uses cookies and similar technologies (including local storage and session storage) to operate and improve the Platform. The following table describes the categories of cookies used on the dgw188 Platform:

Managing Cookies: Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You may block or delete cookies at any time; however, disabling Strictly Necessary or Security cookies will impair Platform functionality, including the ability to log in and maintain your session. Instructions for managing cookies in popular browsers used by Indonesian Members are available from the respective browser's support documentation (Chrome, Firefox, Safari, Samsung Internet, UC Browser).

dgw188 does not use third-party advertising cookies or cross-site tracking pixels to build advertising profiles of Members. Any analytics data we collect is used exclusively for internal Platform improvement purposes.

dgw188 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, AML compliance, accounting, or reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your membership on dgw188, plus a minimum of five (5) years following Account closure, in compliance with AML record-keeping standards applicable to international gaming operators.
• KYC Documentation: Retained for a minimum of five (5) years following the date of submission, and for a minimum of five (5) years following Account closure, whichever is the longer period.
• Financial Transaction Records: All deposit, withdrawal, and wager transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Communications: Live chat transcripts and email correspondence are retained for two (2) years from the date of the interaction, or for the duration of any unresolved dispute to which the communication is relevant.
• Technical & Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely. Raw Technical Data (including IP address logs and session records) is retained for twelve (12) months from collection, after which it is anonymised or deleted.
• Marketing Consent Records: Records of your marketing opt-in or opt-out are retained for the duration of your membership and for two (2) years following Account closure.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or permanently anonymised in a manner that prevents reconstruction of the original data. Where deletion is not immediately possible due to technical constraints (for example, data held in encrypted backup systems), the data will be isolated from active processing until deletion is completed.

dgw188 implements a multi-layered information security framework to protect Member Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL Encryption: All data in transit between your device and the dgw188 Platform is encrypted using 256-bit TLS/SSL — the same encryption standard used by BCA and Mandiri internet banking. This ensures that your Account credentials, payment details, and Personal Data cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including KYC document copies, bank account numbers, and password hashes — are encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to Member Personal Data within dgw188's internal systems is restricted on a strict need-to-know basis. Staff access is governed by role-based access control (RBAC) policies, and all access events are logged and audited.
• Two-Factor Authentication (2FA): dgw188 supports two-factor authentication for Member Accounts. Members are strongly encouraged to enable 2FA via the Account Security settings accessible after dgw188 Login.
• Fraud Detection Systems: Automated systems monitor all Account activity in real time for signs of fraudulent behaviour, including unusual login patterns, IP anomalies, and atypical transaction activity.
• Penetration Testing: The dgw188 Platform undergoes regular security assessments and penetration testing conducted by independent third-party security professionals to identify and remediate potential vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a confirmed Personal Data breach that poses a risk to your rights and freedoms as a Member, dgw188 will notify affected Members without undue delay and will take immediate remedial action. We will document all such incidents in our internal breach register.

While dgw188 takes every reasonable technical and organisational measure to protect your data, no internet transmission or data storage system can be guaranteed to be 100% secure. Members are responsible for maintaining the security of their own Account credentials — including their password and any one-time verification codes. Never share your dgw188 Login credentials with any third party.

As a dgw188 Member, you hold the following rights in relation to your Personal Data. These rights may be exercised at any time by contacting us via the channels described in Clause 15:

We will respond to all valid rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. We may ask you to verify your identity before processing a rights request to ensure that data is not disclosed to, amended by, or deleted at the request of an unauthorised party.

The dgw188 Platform is strictly for adults aged 21 years and older. dgw188 does not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes a mandatory date-of-birth declaration, and our KYC verification process cross-references submitted identity documents to confirm the Member's stated age.

If dgw188 discovers that Personal Data has been collected from a person under the age of 21 — whether through a false age declaration or any other means — we will immediately suspend the relevant Account, delete the associated Personal Data to the extent permitted by our AML retention obligations, and decline to process any pending withdrawal associated with that Account.

If you are a parent or guardian and believe that your child has registered an Account on dgw188, please contact our support team immediately at [email protected] with full details. We will treat such reports as a priority and take immediate action.

The dgw188 Platform integrates with a number of third-party services to deliver its full product offering. When you interact with these services, your data may be processed by those third parties under their own privacy policies. dgw188 is not responsible for the privacy practices of third-party services, and we encourage you to review their policies directly.

Third-party services integrated with the dgw188 Platform include:

• Game Studios: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you load a game supplied by these studios, your device connects to their game servers. Session tokens and game-play parameters are transmitted — your Identity Data and Financial Data are not shared with game studios.
• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. When you initiate a deposit or withdrawal, your transaction details are processed by the relevant financial institution under their own regulatory framework and privacy obligations.
• Identity Verification Services: Third-party KYC partners used to process document verification requests. These partners operate under independently audited data security standards and are contractually restricted to processing your KYC data solely for the purpose of identity verification on behalf of dgw188.
• Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity services that support Platform availability and security. These providers access only the Technical Data and encrypted Member data necessary to deliver their contracted services and are bound by data processing agreements with dgw188.

dgw188 does not link to or embed third-party social media platforms, advertising networks, or data broker services on the Platform.

dgw188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When we make material changes to this Policy, we will notify Members by posting a prominent notice on the dgw188 Platform and, where we hold a valid email address for your Account, by sending you a notification email to that address.

The "Last Updated" date at the top of this page will be revised each time we publish a new version of the Policy. We encourage you to review this Privacy Policy periodically to stay informed about how dgw188 protects your data. Your continued use of the Platform following the publication of any revised Policy constitutes your acknowledgement of the updated terms.

Where a proposed change to this Policy would involve a materially new use of your Personal Data that requires your consent under the legal basis described in Clause 5, we will seek your explicit consent before applying the new processing to your existing data. You are not obligated to provide consent and may, if you choose, close your Account instead. Account closure does not affect our right to retain data to the extent required by our legal obligations as described in Clause 9.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dgw188 processes your Personal Data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat widget on the dgw188 Platform. Our support agents include Indonesian-speaking staff who can assist with privacy queries in English or Bahasa Indonesia.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays. Our team operates across WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones to ensure full coverage for Members across Indonesia.

When submitting a privacy rights request, please include your full registered name, Account username, and a description of your request so that we can process it efficiently. We will verify your identity before acting on any request that would result in access to, modification of, or deletion of Personal Data.

We aim to acknowledge all privacy-related contacts within 24 hours and to provide a substantive response within 30 days of receipt, in line with our obligations under Clause 11.